New York University (NYU) has gone live with the StudentLink Meal Plan Portal. Student focus group and NYU staff feedback has been excellent. Over 11,500 students and employees are using the new portal.
Founded in 1831, New York University is now one of the largest private universities in the United States. From a student body of 158 during NYU’s very first semester, enrollment has grown to more than 50,000 students at three degree-granting campuses in New York City, Abu Dhabi, and Shanghai, and at study away sites in Africa, Asia, Australia, Europe, North and South America.
Managing the initial assignment, change and cancellation of meal plans and the associating billing is a complex process at universities and colleges. It is especially complex at NYU given their size and global footprint. NYU has over 23 meal plans (plus Dining Dollar add-ons). Meal plan eligibility, pricing, changes, proration, rollovers and exceptions vary across over 16 different participant groups. Billing management requires connectivity with two different systems of record (Peoplesoft and WorkDay).
NYU’s key goals for the StudentLink Meal Plan Portal included:
• Improving the student meal plan management experience using an ADA compliant user interface
• Reducing the indirect and direct costs involved in the meal plan management business process
This project was the ultimate partnership with NYU and StudentLink personnel working closely over several months as a single team.
Tammy Johnson, President of JSA Technologies, said of the partnership, “We greatly value our long-term partnership with New York University. When the opportunity arose to work with them to reimagine their meal plan management process we jumped at it. They have a passionate, highly skilled team and we are
very pleased with the results of this project.”