Mount St. Mary’s is a liberal arts university in Emmitsburg, Maryland. Their Mount Card Supervisor, Karen Barnes, called herself a “one person office” for their “one card world.” Making the transition to Atrium, powered by JSA Technologies, took away much of the burden of running her system. Previously, a problem with a card reader would force her to call the provider, who would direct her to the manufacturer of the reader, who would schedule a support session for IT. In addition to offering her recommendations for suitable POS readers, the Atrium Team was able to stand with her in a dining hall as the system went live and the first transaction took place. Being cloud-based means that she no longer has to block out server time or schedule outages to receive IT support. Service is always a chat or email away, and she tells us that no request has gone unresolved for longer than two hours.
To learn more about the Atrium solution at Mount St. Mary’s or how they can help your campus, click here.